All products are covered by the Sale of Goods Act regarding the right of withdrawal and right to return on the internet. Therefore, you are always entitled to 14 days of right of withdraw purchase starting from the day that you receive your purchase in the e-mail. Your right can be exercised by contacting us, informing us about the withdrawal of your purchase, and returning the product to us.
New consumer legislation allows you to cancel your purchase even after the product is taken into use. However, as the consumer, you will be held liable for any deterioration in the value of the goods, which is caused by handling of the goods other than what is necessary to try them on, as you would be able to in a physical store. This legislation allows you to unpackage the product and try it on, in which case the value of the goods will not be impaired. Tags + possible original packaging are considered part of the good and therefore as the value of the good. Possible value deterioration is assessed exclusively by www.aestudio.dk.
To apply your right of withdrawal you must unequivocally inform us of your decision to do so within 14 days of the receival of your package. This can be done by letter or by e-mail to hello@aestudio.dk. Your right of withdrawal begins the day that you receive the package. If the deadline expires on a public holiday, a Saturday, Constitution Day, Christmas Eve Day, or New Year’s Day the deadline is extended to the following weekday. From the day you have unequivocally informed us of your wish to return your purchase you have 14 days to return the package to us.
If you choose to use your right of withdrawal and unequivocally have informed us of your decision to return, we request that you, in written form, provide us with a reason for your return as well as a copy of your invoice alongside the goods you are returning. Lastly, we request that the package is sent latest 14 days after you have informed us of your decision to make a return. It is not enough to merely send the package back to us or to refuse to receive the package. When we have received the goods and approved the return we will, as quickly as possible, refund the purchase to your account. According to consumer legislation, the refund must be made within 14 days, starting when you have unequivocally informed us that you wish to make a return.
However, we endeavor to refund your purchase immediately after receiving the returned goods. Note that we only make refunds to the credit card that was used to buy the product. We do this solely to avoid the illegal use of stolen credit cards. You can also send the goods back to the sender as follows:
Ae Studio ApS
Oehlenschlægergade 32
1663 København V