Personal Data
When you purchase a good from Ae Studio we register you as a customer. The data that we register is your name, address, e-mail, and phone number. We do this to be able to deliver the goods to you. We do not register other personal data, and the information that we collect is not shared with third parties.
Order
All prices are shown in dkk and incl. 25 % VAT when shopping within the Danish boarder of from a Danish IP address. Location tracking will automatically change the VAT according to your shopping and shipping destination. Our assortment and prices are altered continuously and without notice. However, you are always guaranteed the agreed price at the time of ordering. We reserve the right to price errors and out-of-stock products. All goods are dispatched within 2-5 working days.
Payment
Payment can be made by Visa Dankort, Mastercard, Visa Electron, MobilePay or Paypal Data you submit when purchasing goods with a payment card is encrypted (SSL) and therefore only our payment solution supplier PensoPay has access to the data. Ae Studio and any other third parties, do not have access to your payment data. The amount of your purchase is deducted when your order is completed and the goods have been sent from Ae Studio.
Shipping and delivery in Denmark
Under normal circumstances, your order will be delivered within 4-5 working days in Denmark. If your order is delayed, you will be notified by e-mail. Shipping and handling costs are free for purchases over 799 dkk (incl. VAT) Under DKK 800 dkk shipping and handling costs are in accordance with the current prices at GLS.
Shipping abroad
Ae Studio cannot be held liable for any possible duties or charges that may be imposed on goods purchased and shipped from Ae Studio. The responsibility lies with the customer to pay any possible duties or charges at the final destination.
Delivery costs vary from country to country. The applicable prices will appear at check-out when you place your order. If you are in doubt about delivery costs, you are welcome to contact our customer service at hello@aestudio.dk . Your order is usually delivered within 3-14 working days for the rest of the world.
Uncollected packages
Packages that arenot collected within 14 days at the customer’s chosen collection point will automatically be sent back to Ae Studio. Not collecting your package is NOT considered an official withdrawal of your purchase. To exercise your right of withdrawal you must inform Ae Studio of your decision to do so by e-mail. In the event that you exercise your right of withdrawal, however, do not collect your package, the costs for returning the package to Ae Studio will be charged to you, the customer. If you want the package to be sent again it will cost the standard delivery charge.
Right of withdrawal and return policy
All products are covered by the Sale of Goods Act regarding the right of withdrawal and right to return on the internet. Therefore, you are always entitled to 14 days of right of withdrawal starting from the day that you receive your purchase. Your right can be exercised by contacting us, informing us about the withdrawal of your purchase, and returning the product to us.
New consumer legislation allows you to cancel your purchase even after the product is taken into use. However, as the consumer, you will be held liable for any deterioration in the value of the goods, which is caused by handling of the goods other than what is necessary to try them on, as you would be able to in a physical store. This legislation allows you to unpackage the product and try it on, in which case the value of the goods will not be impaired. Tags + possible original packaging are considered part of the good and therefore as the value of the good. Possible value deterioration is assessed exclusively by www.aestudio.dk.
To apply your right of withdrawal you must unequivocally inform us of your decision to do so within 14 days of the receival of your package. This can be done by letter or by e-mail to hello@aestudio.dk. Your right of withdrawal begins the day that you receive the package. If the deadline expires on a public holiday, a Saturday, Constitution Day, Christmas Eve Day, or New Year’s Day the deadline is extended to the following weekday. From the day you have unequivocally informed us of your wish to return your purchase you have 14 days commence the return of your package to us.
If you choose to use your right of withdrawal and unequivocally have informed us of your decision to return, we request that you, in written form, provide us with a reason for your return as well as a copy of your invoice alongside the goods you are returning. Lastly, we request that the package is sent latest 14 days after you have informed us of your decision to make a return. It is not enough to merely send the package back to us or to refuse to receive the package. When we have received the goods and approved the return we will, as quickly as possible, refund the purchase to your account. According to consumer legislation, the refund must be made within 14 days, starting when you have unequivocally informed us that you wish to make a return.
However, we endeavor to refund your purchase immediately after receiving the returned goods. Note that we only make refunds to the credit card that was used to buy the product. We do this solely to avoid the illegal use of stolen credit cards. You can send the goods back to the sender as follows:
Ae Studio ApS
Oehlenschlægergade 32
1663 København V
Warranty
As a consumer, you are entitled to 2 years warranty, which means you have the option to get your product repaired, exchanged, or to receive a reimbursement depending on the given situation. The warranty does not cover errors, damages, or wear and tear due to incorrect use, lack of maintenance or normal wear and tear. You have 14 days to claim your warranty from the day the error/damage occurs.
Ae Studio ApS
Oehlenschlægergade 32
1663 København V
CVR/SE 39775352